{t}Issue Overview{/t} (ID: {$issue.iss_id})
|
{if $current_role > $roles.customer}
[ {t}Edit Authorized Replier List{/t} ]
[ {t}Edit Notification List{/t} ]
{/if}
[ {t}History of Changes{/t} ]
|
{if $has_customer_integration and $issue.iss_customer_id}
{t}Customer{/t}:
|
{$issue.customer_info.customer_name}
({t}Complete Details{/t})
|
{t}Customer Contract{/t}:
|
{t}Support Level{/t}: {$issue.customer_info.support_level}
{if $issue.customer_info.support_options}
{t}Support Options{/t}: {$issue.customer_info.support_options}
{/if}
{if $issue.customer_info.is_per_incident}
{t}Redeemed Incident Types{/t}:
{strip}
{foreach from=$issue.redeemed_incidents item=incident_details name=incident_loop}
{if $incident_details.is_redeemed == 1}
{if not $smarty.foreach.incident_loop.first}, {/if}{$incident_details.title}
{assign var=has_redeemed_incident value=1}
{/if}
{/foreach}
{/strip}
{if $has_redeemed_incident != 1}{t}None{/t}{/if}
{/if}
|
{/if}
{* If we are not showing categories, put status here *}
{if $show_category == 1}
{t}Category{/t}:
|
{$issue.prc_title|escape:"html"}
|
{else}
{t}Status{/t}:
|
{$issue.sta_title|escape:"html"}
|
{/if}
{t}Notification List{/t}:
|
{if $subscribers.staff != ''}{t}Staff{/t}: {$subscribers.staff|replace:"<":"<"|replace:">":">"}{/if}
{if $subscribers.staff != '' and $subscribers.customers != ''} {/if}
{if $subscribers.customers != ''}{t}Other{/t}: {$subscribers.customers|replace:"<":"<"|replace:">":">"}{/if}
|
{if $show_category == 1}
{t}Status{/t}:
|
{$issue.sta_title|escape:"html"}
|
{/if}
{t}Submitted Date{/t}:
|
{$issue.iss_created_date}
|
{t}Priority{/t}:
|
{$issue.pri_title|escape:"html"}
|
{t}Last Updated Date{/t}:
|
{$issue.iss_updated_date}
|
{if $current_role != $roles.customer && $show_releases == 1}
{t}Scheduled Release{/t}:
|
{$issue.pre_title|escape:"html"}
|
{/if}
{t}Associated Issues{/t}:
|
{section name="i" loop=$issue.associated_issues_details}
{strip}
#{$issue.associated_issues_details[i].associated_issue}
{if not $smarty.section.i.last},{/if}
{/strip}
{sectionelse}
{t}No issues associated{/t}
{/section}
|
{t}Resolution{/t}:
|
{$issue.iss_resolution}
|
{t}Expected Resolution Date{/t}:
|
{if $issue.iss_expected_resolution_date == 0}
{t}No resolution date given{/t}
{else}
{$issue.iss_expected_resolution_date|escape:"html"}
{/if}
|
{t}Percentage Complete{/t}:
|
{$issue.iss_percent_complete|default:"0"}%
|
{t}Estimated Dev. Time{/t}:
|
{$issue.iss_dev_time}
{if $issue.iss_dev_time != ''} {t}hours{/t}{/if}
|
{t}Reporter{/t}:
|
{$issue.reporter}
|
{if $current_role > $roles.customer}
{t}Duplicates{/t}:
|
{if $issue.iss_duplicated_iss_id}
{t}Duplicate of{/t}: #{$issue.iss_duplicated_iss_id}
{/if}
{if $issue.duplicates_details|@count > 0}
{if $issue.iss_duplicated_iss_id} {/if}
{t}Duplicated by{/t}:
{section name="i" loop=$issue.duplicates_details}
{strip}
#{$issue.duplicates_details[i].issue_id}
{if not $smarty.section.i.last}, {/if}
{/strip}
{/section}
{/if}
|
{/if}
$roles.customer && $groups|@count > 0}rowspan="2"{/if} width="150" bgcolor="{$cell_color}" class="default_white">
{t}Assignment{/t}:
|
0}rowspan="2"{/if} bgcolor="{$light_color}" class="default">
{$issue.assignments}
|
{if $current_role > $roles.customer}
{t}Authorized Repliers{/t}:
|
{if $issue.authorized_repliers.users|@count > 0}
{t}Staff{/t}:
{section name="replier" loop=$issue.authorized_repliers.users}
{strip}
{$issue.authorized_repliers.users[replier].replier|replace:"<":"<"|replace:">":">"}
{if $smarty.section.replier.last != 1}, {/if}
{/strip}
{/section}
{/if}
{if $issue.authorized_repliers.other|@count > 0}
{t}Other{/t}:
{section name="replier" loop=$issue.authorized_repliers.other}
{strip}
{$issue.authorized_repliers.other[replier].replier|replace:"<":"<"|replace:">":">"}
{if $smarty.section.replier.last != 1}, {/if}
{/strip}
{/section}
{/if}
|
{/if}
{* Display Group if a group is set and user is above a customer *}
{if $current_role > $roles.customer && $groups|@count > 0}
{t}Group{/t}:
|
{$issue.group.grp_name}
|
{/if}
{t}Summary{/t}:
|
{$issue.iss_summary|escape:"html"}
|